Refund policy
At SONICBEST, we stand behind the craftsmanship of our pieces. If your order doesn't meet your expectations, we are here to help you navigate the return process.
The 30-Day Window
You have 30 days after receiving your item to request a return. To be eligible, your item must be in the condition you received it: unworn, unused, with original tags, and in its original packaging. You will also need your receipt or proof of purchase.
How to Initiate a Return
Contact Us: Reach out to us at info@sonicbest.com to start the process.
Approval: If your return is accepted, we will send you a return shipping label and detailed instructions.
Shipping: Items sent back to us without first requesting a return will not be accepted.
Return Address
1005 Burnt Hickory Ct,
Apex, North Carolina,
USA, 27502
Refunds
Once the return is received and inspected, refunds are typically issued within 5–10 business days to the original payment method.
Important Safety & Product Exceptions
Due to the nature of our curated collection, certain restrictions apply:
- Lighters & Flammable Items: Per shipping safety regulations, we cannot accept returns on lighters that have been filled with fuel (butane/lighter fluid). If a lighter is defective, please contact us for a troubleshooting guide or a replacement/refund solution that does not involve shipping hazardous materials.
- Utility Knives: These must be returned in their original, unopened packaging with all safety guards intact.
- Personalized/Custom Pieces: Special orders or personalized items are final sale.
- Sale Items: Items purchased during a clearance or "Final Sale" event, as well as gift cards, cannot be returned.